Can I get an Exchange or Refund?
Her Pony will happily accept full price items for an exchange, refund or store credit (excluding shipping charges)
AUSTRALIAN ORDERS : Customers wishing to exchange merchandise must do so within 10 days of receiving the merchandise.The garment must be unworn, and tags must be attached.
INTERNATIONAL ORDERS : Customers wishing to exchange merchandise must do so within 10 days of receiving the merchandise. It must arrive to us in Australia within a month of the date you received your order. The garment must be unworn, and tags must be attached.
Please send your item to:
149 Johnston St, Collingwood Melbourne, Vic, Australia 3066
ATTN: Her Pony Exchange Please include a note with the following details NAME: ORDER # : ORDER DATE: DETAILS OF EXCHANGE/CREDIT
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs non refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Faulty or Damaged Items
While we pride ourselves on offering quality and beautifully made garments, there is always the rare chance an item may be faulty. If you receive an item that is damaged or faulty, or it becomes faulty after minor wear, then we will cover the cost of postage to return it to us to be either repaired or replaced. It is only if we are unable to offer you either of these that we will refund you in full. We are not required to offer a replacement or refund if an item has been damaged due to obvious misuse, or due to usual wear and tear over an extended period of time. This is in accordance with Consumer Affairs Laws in Australia. We apologise for any inconvenience. Please feel free to contact us with any further questions regarding the return of any faulty product.